Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") applies to all immigration consulting and work placement services provided by World Wide Services Sp. z o.o. ("WWS", "we", "us", "our"), registered in Poland under KRS: 0000598190, NIP: 7792438654.

This Policy forms part of and should be read together with our Terms & Conditions. By engaging our services and making a payment, you acknowledge and accept the terms of this Policy.

All service fees are quoted and payable in Euros (EUR) unless otherwise agreed in writing.

WWS provides immigration consulting services. We do not sell visas, work permits, or employment. Our fees cover the professional time, expertise, and administrative work involved in:

• Initial consultation and eligibility assessment
• Employer matching and coordination
• Document preparation, review, and compilation
• Application submission and follow-up with authorities
• Pre-departure briefing and post-arrival support

Immigration outcomes are determined by government authorities, not by WWS. We cannot guarantee visa approval, work permit issuance, or any specific immigration outcome. Our obligation is to provide competent, professional consulting services — not to guarantee results.

Our service fees are published on our Pricing page and are confirmed in writing in your individual Service Agreement before any payment is required.

What is included in the service fee: consultation, employer matching, document preparation, application management, communication and status updates, and post-arrival support (90 days).

What is NOT included in the service fee: government visa and work permit fees, consular fees, international airfare, accommodation costs, medical examinations, document apostille/notarization (where required by third parties), language courses, personal travel insurance, and local transportation.

Government fees and third-party costs are paid directly by the client to the relevant authority or provider. WWS does not collect or handle government fees on behalf of clients.

All payments must be made to our registered business accounts only. Accepted payment methods include bank transfer, Wise, and cryptocurrency to our published wallet addresses.

Warning: WWS will never request payment to personal bank accounts, mobile money, or cash apps. Any such request is fraudulent — report it immediately to info@worldwideservice.eu. See our Anti-Fraud Policy for more information.

A payment receipt will be issued for every transaction. Retain all receipts as proof of payment.

Under the EU Consumer Rights Directive (2011/83/EU) and Polish consumer protection law, if you are a consumer engaging our services at a distance (online or by phone), you have the right to withdraw from the contract within 14 calendar days of signing the Service Agreement, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision by a clear written statement sent to info@worldwideservice.eu before the 14-day period expires. You may use the model withdrawal form below, but it is not obligatory.

Important: If you explicitly request that we begin providing services before the 14-day withdrawal period expires (for example, by requesting immediate document processing or employer matching), and we begin work accordingly, you acknowledge that:

• You may still withdraw within 14 days, but you will be charged a proportionate amount for services already rendered up to the point of withdrawal.
• If the service has been fully provided within the 14-day period, the right of withdrawal is lost.

Refunds under this right will be processed within 14 days of receiving your withdrawal notice, using the same payment method as the original transaction where possible.

To: World Wide Services Sp. z o.o., Szczecin, Poland, info@worldwideservice.eu

I hereby give notice that I withdraw from my contract for the provision of the following service: [describe service]

Ordered on: [date] / Service Agreement signed on: [date]

Name of consumer: [your name]

Address of consumer: [your address]

Email: [your email]

Date: [today's date]

Signature (only if this form is sent on paper): _______________

If you wish to cancel your service engagement after the 14-day withdrawal period has passed, the following terms apply:

Before document processing begins: A cancellation fee of 20% of the total service fee applies. The remaining 80% will be refunded within 30 business days.

After document processing has begun but before application submission: A cancellation fee of 50% of the total service fee applies. The remaining 50% will be refunded within 30 business days.

After application submission to authorities: No refund is available, as the core services have been substantially performed. All prepared documents will be provided to the client.

After visa/permit issuance: No refund is available under any circumstances once the visa or work permit has been issued.

Cancellation requests must be submitted in writing to info@worldwideservice.eu. The date of receipt of the written request determines the applicable cancellation stage.

If your visa or work permit application is rejected by government authorities:

Rejection due to WWS error: If the rejection is caused by a demonstrable error within our control (e.g., incomplete submission, incorrect documentation, employer-side issue that we should have identified), we will resubmit the application at no additional service fee. This does not include government fees, which may need to be paid again by the client.

Rejection due to client-side issues: No refund is available if the rejection is caused by: false or misleading information provided by the client, failure to attend scheduled appointments, failure to provide requested documents within reasonable timeframes, criminal record or immigration history not disclosed, or medical ineligibility.

Rejection due to government discretion: Immigration authorities may reject applications at their sole discretion, even when all documentation is complete and correct. In such cases, no refund is available, as our services (consultation, preparation, submission) have been fully rendered.

In all cases of rejection, we will provide the client with a copy of the rejection notice (where available) and a written explanation of the grounds for rejection.

No refund will be issued in the following circumstances, regardless of the stage of processing:

• Client provides false, misleading, or fraudulent information or documents
• Client fails to attend a scheduled visa interview or embassy appointment
• Client fails to respond to communications or provide requested documents for more than 30 calendar days (see Abandonment clause below)
• Client is found medically ineligible for work or travel
• Client has undisclosed criminal convictions or immigration violations
• Client voluntarily withdraws after application submission
• Client's passport expires during processing and client fails to renew it in time
• Rejection or delay caused by circumstances beyond WWS control (see Force Majeure in our Terms & Conditions)
• Client engages in abusive behaviour toward WWS staff

If a client becomes unresponsive — failing to reply to emails, WhatsApp messages, or phone calls for a continuous period of 30 calendar days — WWS reserves the right to treat the engagement as abandoned.

Before declaring abandonment, we will send a final written notice to the client's registered email address, allowing 7 additional calendar days to respond. If no response is received, the case will be closed.

No refund is available for abandoned cases. Any documents prepared up to the point of abandonment will be made available to the client upon request within 90 days.

Government fees (visa fees, work permit fees, consular fees) and third-party costs (apostille, medical examination, translation) are paid by the client directly to the relevant authority or provider.

WWS does not collect government fees and therefore cannot refund them. Refund of government fees is subject to the policies of the respective government authority.

If a government authority increases its fees during your application process, the additional cost is the client's responsibility.

WWS maintains a zero-tolerance policy toward fraudulent chargebacks. If a client initiates a chargeback or payment dispute with their bank or payment provider after services have been rendered in accordance with the Service Agreement, WWS reserves the right to:

• Immediately suspend all ongoing services and portal access
• Contest the chargeback with supporting documentation (Service Agreement, communication records, proof of service delivery)
• Recover any costs incurred in contesting the chargeback
• Pursue legal remedies under Polish law if the chargeback is determined to be fraudulent

If you believe a charge is incorrect, please contact us at info@worldwideservice.eu before initiating a chargeback. We are committed to resolving billing disputes amicably and promptly.

All service fees are quoted in Euros (EUR). If you pay in a different currency, exchange rate differences are your responsibility.

Any applicable taxes (VAT, withholding tax, or other local taxes) are the responsibility of the client unless explicitly stated otherwise in the Service Agreement. Tax amounts are not refundable by WWS.

Where a refund is approved under this Policy:

• Refunds will be processed within 30 business days of the approval decision
• Refunds will be made to the same payment method used for the original transaction, where possible
• If the original payment method is unavailable, an alternative method will be agreed with the client
• Cryptocurrency refunds will be made at the EUR equivalent value at the time of refund, not at the time of original payment
• Bank transfer fees or currency conversion costs associated with the refund are the client's responsibility

If you are dissatisfied with a refund decision, you may:

• Submit a written appeal to info@worldwideservice.eu within 30 days of the decision, including any supporting documentation
• Use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr
• Contact the relevant consumer protection authority in your country of residence
• Pursue legal remedies in the courts of Szczecin, Poland (see Governing Law in our Terms & Conditions)

We encourage resolving disputes amicably before pursuing formal procedures.

We may update this Refund & Cancellation Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Changes to this Policy do not affect refund rights for services already contracted under a prior version. Your Service Agreement will reference the Policy version applicable at the time of signing.

For refund requests, cancellation inquiries, or billing disputes, please contact us:

World Wide Services Sp. z o.o.
Email: info@worldwideservice.eu
Phone: +48 660 165 226
Registered office: Szczecin, Poland
KRS: 0000598190